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What are Content Tags and Why Should I Use Them?

Generically speaking, Content Tags make it easier to sort and categorize data collected in the board and can be used to note important quotes. You can think of Content Tags as a "highlighter" tool for your discussion.

1. When you are in Transcript View, you have the option to filter by the tags you’ve created. This way, you can pull only posts where the tag is found. The whole post will appear, but the tagged content will be underlined.

  • For example, you can make a Content Tag called “Important Quotes," and filter by that tag to get a handful of the posts that contain the important quotes.

2. You probably don't want to use more than ten Content Tags, just to keep yourself sane.

3. You'll want create and apply Content Tags from Quick View while the board is live, because Quick View will show you the entire discussion in more manageable bits.

4. Nested tagging is not a good idea (don't tag the same sentence as two different things), but you can have more than one tag in a post, provided they do not overlap.

  • Keep in mind that the whole post will be pulled, so you don't have to worry about context.

5. You can create these tags as the discussion occurs, so you don't have to enter them all before the discussion begins. If you see trends that you did not expect, you can tag them for later analysis.

6. You may want to create tags that reflect the topics that might be discussed in your project. For example, a technology discussion may include tags such as “Social Media” or “Usability.” A study investigating a new medical procedure may have tags such as “Patient Cost” or “Patient Comfort.”

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