Understanding the Project Users Area
QualBoard provides lots of data to help you understand the activity in your board. You can see almost every statistic related to participation under the "PARTICIPANTS" tab of the Project Users area.
The Tabs for User-Types
Each different type of user is organized into its own tab.
1. "Participants" shows all the participants in your board
2. "Clients" shows all the clients
3. "Moderators" shows all the moderators
Additionally, separate tabs are accessible for viewing your users in various ways
1. "All Users" shows everyone in one table
2. "Gallery View" shows the participants by "avatar" or profile photo
3. "Groups" shows the participants and shows all associated group tags. This also allows you to sort/filter by tags.
4. "Import" allows you import your users from an Excel file.
The Participants Tab
The Participants tab is your main area to view participant activity.
The functions along the top (Add Participant, Assign Group Tags, etc) allow you to select a user (use the check boxes to the left) or the entire list (use the top check box) and perform various functions.
The users table shows all relevant information for your discussion participation.
1. Active/Inactive flag: All users are active by default. You can click the green icon (or multi-select and use the function at the top) to deactivate a user (or users). This will lock them out of the project; they can no longer view the discussion once they're deactivated. To reactivate, select the user(s) and use the Activate function. Deactivating does NOT delete their posts - it just locks them out of the discussion.
2. Email: This is the user's email address they use to log in.
3. Display Name: This is seen by all other participants and clients. It does NOT have to be their real name.
4. Last Login: This is the last time they've logged in to the system (but not necessarily their last post).
5. Latest Post: This is the time of their latest post.
6. Activity indicator: This gives a visual representation of their activity in the past 24/48 hours. Green means they've posted in the last 24 hours, yellow in the last 48, orange means it's been more than 48 hours, red means they've access the site but never left a post, and grey means they've never logged in.
7. Total/Reply Participation: Total participation is the total number of posts they've left in the system (including follow-ups and posts to other participants) divided by the number of questions in your discussion guide. For a 108% total rate, this means this participant left 8% more posts in the discussion than you've asked questions -- this is also what we call the "chattiness" factor. It's not uncommon for total participation to exceed 200% (when there are lots of side-discussions between participants and lots of probing/follow-ups). Reply participation shows what percentage of the overall questions they've completed--- 100% means they've answered all your questions. This number never exceeds 100%. A participant with 115% Total participation and 80% Reply participation means this person was quite active in the discussion, but didn't do a good job answering all your questions.
8. Post Count: This is their total number of posts. Click to view the posts by this participant.
9. Unread Follow-ups: This is the number of unread follow-ups (or probes) from the moderator. Click to view.
10. Unanswered Questions: This shows how many questions in the discussion they've yet to answer (that they potentially COULD answer at this point). Because questions may be in future sections, or because certain questions may be limited to select groups (limited questions), different participants may have different numbers of potential questions. In this example, 0/13 means the participant has NO questions left to answer. 7/13 means the second participant has 7 questions left to answer. Click the link to view these questions.
11. View profile/Edit: These two buttons allow you to view the participant profile (the magnifying glass) including all their demographic data, or to edit their display name (the pencil icon).