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Why Can't I Upload My Video?

If you are having trouble uploading a video, there are three possible reasons why. Before consulting on this, our number 1 recommendation is that you first saved the video file to your computer rather than trying to upload it directly from your device.

1. There Isn't a "Select File" Button

When you are asked to upload a video, you should encounter a rectangular button labeled "Select File." This button may appear a few seconds after the rest of the page loads. If it does not appear at all, this is because you will need to upload the latest Flash Player. You can do so by going to http://get.adobe.com/flashplayer

Once your flash player has been updated, you should be able to see the button. If not, contact support@qualboard.com, and we'll be able to help you out.

2. My File Isn't Listed in the Folder Where it Should Be

If you are attempting to navigate to the file that you would like to upload and it is not appearing in the folder that you know it is saved in in, then the file is saved as an unsupported file type. The window only displays file types that QualBoard is able to accept (file types are listed in the red circle on the bottom right).

If you recorded the video with your cell phone, it's likely it is saved as a .3gp file or another unsupported format. In order for us to take the file, you'll need to convert it to one of the file types that we do use. You can find instructions on how to do this here for PC Users or here for Mac Users.

3. I get an IO Error Just as the Upload Should be Finishing

An IO Error could mean a few things. If you get the error as soon as the upload begins, it usually means that you're behind a firewall and your uploads are being blocked. Contact support@qualboard.com if this is the case, and we can trouble shoot and find a solution.

If it has been uploading for a while and you get the error, it may mean that your internet connection dropped during the transfer. Make sure that you are sitting close to your wireless router if you are using wireless internet.

Most likely, the error means that the file size is too big. QualBoard cannot accept any file larger than 200 megabytes. To determine the size of your video, right-click the icon (1) and click Properties (or Get Info if you are on a Mac) (2)

This window gives you all the details about the specific file. If the size (in this instance, 22.0 MB) is over 200 MB, then this is why you got the IO Error. If the file is under that size and you are still getting the error, contact support@qualboard.com and we will help you get that file uploaded.

If the file is above 500 MB, then you'll either need to reshoot it and make it shorter, or you can use the steps detailed here to compress it if you are on a PC or here if you are on a Mac.

If you continue to have problems or questions, please email support@qualboard.com as the comments on these articles are not published or monitored.

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