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I've downloaded my participant's videos, but they won't play on my computer.

You are likely missing the correct "Codec."

Windows, by default, doesn’t come with all of the Codecs (basically a “key” for reading video compression) that phones use today for shooting videos. When participants upload media to QualBoard, the system converts them to .flv (Flash Videos File), which can be read by any computer with Flash. When they are downloaded from the board, they are downloaded in the user’s original file format. There are two solutions: download the codecs or convert the video.

Downloading the codecs themselves is a dangerous thing. Going to websites that offer codecs often take you to the shady part of the internet, so stay clear of that. Luckily, when you download a good media player that is capable of playing all types of files, they come with the codecs already. This should allow your other media players (and video editing software) to properly play the videos. Some free video players that you can download are KMPlayer ( http://download.cnet.com/KMPlayer/3001-13632_4-10659939.html?spi=7e3ab5fe4ecbc933de68f101a4bff988&dlm=0) or VLC Media Player (http://download.cnet.com/VLC-Media-Player/3001-13632_4-10267151.html?spi=e5338883b3da1fba917e060e42fa379b)

The second option is converting the video files to another format. This is not foolproof, because if the conversion program can’t read the audio or video in the original file, it might not be able to output a new format with working audio or video. The only way to know for sure is to try it and see. For this, our best recommendation is iMovie or Windows Media Player.

Our best recommendation is to begin by downloading the VLC Player, since it always helps to have a good a media player on your computer.

If you continue to have problems or questions, please email  support@qualboard.com, as the comments on these articles are not published or monitored.

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